Privacy Policy

Scope of this policy

This policy covers the UmrahCore marketing website (umrahcore.com) only — the pages you're browsing right now.

It does not describe how pilgrim, booking or traveler data is handled inside the UmrahCore back-office platform itself once a customer has signed a services agreement; that is governed by the applicable customer contract, not this page.

Who we are

This website is operated by Innovate Solution Global Pte. Ltd. (Singapore UEN 202617746C), 101 Kitchener Road, #03-02, Jalan Besar Plaza, Singapore 208511, which acts as the data controller for information submitted through it.

In this policy, "UmrahCore", "we" and "us" refer to that operator.

Information we collect

When you submit our demo request form: your name, designation (optional), company name, country, email address, phone and WhatsApp numbers (optional), your role (Master, Reseller, Agent, or Just exploring), your average monthly Umrah pilgrim volume, the plan you are interested in (optional), any message you include, and the page on this website you came from.

When you subscribe to our newsletter: your email address only.

When you request pricing: your name, business email, phone number, company, country, business type, monthly Umrah booking volume (optional), your consent to receive the pricing email, and the page you came from. We email you the pricing details and record whether that email was delivered.

We do not use cookies, analytics, or tracking scripts anywhere on this website, and we do not passively collect browsing data beyond standard web server logs. After you request pricing, a single flag is kept in your own browser's local storage so you are not asked again; it contains no personal data and you can clear it at any time.

Our web server automatically records standard request logs — IP address, browser user-agent, requested URL and timestamp — for security and troubleshooting. These logs are kept for no longer than 14 days.

When you submit any form on this website, we also store the technical details of that submission with it: the IP address it came from, the device type, operating system and browser (with versions), and the full browser user-agent. Only authorised UmrahCore staff can see them, and they are used solely to protect our forms against fraud and abuse and to troubleshoot problems — never to track you across websites. After 365 days the IP address and user-agent are deleted; only the general device and browser type stays with your enquiry. With each form we also store how you first reached this website in that browser tab — the referring site and page, the page you landed on and any campaign tags in the link. Your browser keeps this in its session storage until the tab is closed and sends it only when you submit a form.

How we use your information

To respond to your demo request, to send the automatic confirmation email you receive, and — if you subscribed — to send occasional product updates.

We never sell your information, and we never use it for unsolicited marketing beyond what you asked for.

Legal basis for processing

We process demo-request details to take steps at your request before a possible contract, and on the basis of our legitimate interest in responding to business enquiries.

We send newsletter emails only with your consent, which you give by subscribing and can withdraw at any time.

Third parties we rely on

We use Amazon Web Services (Amazon SES) to deliver the emails this website sends, such as demo confirmations and newsletter notices.

Page fonts are loaded from Google Fonts, which means your browser requests font files directly from Google's servers — this exposes your IP address to Google in the process.

We do not share the contents of your enquiry with any other third party.

Emails sent through Amazon SES may be processed on servers outside the United Arab Emirates; where your information is transferred internationally, we rely on our providers' contractual data-protection commitments.

How long we keep it

We keep the information you submit for as long as necessary to respond to your enquiry, or for as long as you remain subscribed to the newsletter. You can ask us to delete it at any time — see "Your rights" below.

Your rights

You can ask us to access, correct, or delete the information we hold about you, or to stop sending you newsletter emails, at any time by emailing sales@umrahcore.com. We'll act on your request promptly.

Security

This site is served exclusively over HTTPS. The demo and newsletter data you submit is stored in a private directory that the web server is configured never to serve, and access to it is restricted to authorised staff.

No method of transmission or storage is completely secure, but we take reasonable, standard precautions to protect what you share with us.

Children's privacy

This website is intended for business use by travel agencies, tour operators and their staff. It is not directed at, and we do not knowingly collect information from, children.

Changes to this policy

We may update this policy from time to time; the date at the top of this page will always reflect the most recent revision.

This policy is published in several languages; if a translation differs from the English version, the English version prevails.

Contact us

Questions about this policy? Email sales@umrahcore.com or write to us at the address in our footer.